| Author : | Eldon Y. Li; Houn-Gee Chen; T. S. Lee |
|---|---|
| Category : | Journal Article |
| Department : | Supply Chain and Information Management |
| Year / Month : | 2003 |
| ISSN: | 1478-3363 |
| Source : | Total Quality Management, Vol.14, No.5, pp.571-590. |
Abstract
- Outlines the characteristics of the five levels of the US Software Engineering Institute's (SEI's) Capability Maturity Model (CMM), and tables SEI's benchmarking and diagnosing assessment methods. Notes CMM employment in adapted form in 1996 by Taiwan. Overviews the related literature regarding CMM use and expands on their 1996 CMM survey of Taiwanese firms involving 138 respondents (2002). Employs the same 85-item questionnaire (supplement by four clarifying questions) in a repeat mail survey to Taiwan's 1000 top companies regarding software process management. Analyses 101 useable returns (10.1% response). Tables descriptive statistics and appends detailed differences per question against 1996 results. Finds, inter alia, that Taiwanese firms have implemented ~44% of the 89 key CMM practices - an increase of 23% over 1996. Comments on the five most- and five least-implemented. Compares current results against Japan (1990), and USA (1989) surveys to show Taiwanese weaknesses observed in the 1996 survey are still present.
Keywords
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